Shipping, Returns & Payment Policy

Updated 23.06.2017

Please check back periodically to this Policy to review the information, as it may change from time to time.

Where we deliver

Sexc Lingerie will deliver within Australia & New Zealand ONLY. Our Staff will notify you immediately after receipt of order if we cannot ship to your specified location, and arrangements will be made to ship your product to an alternative address. We require a street address for delivery – we cannot deliver to a P.O. Box, (an additional fee may apply for P.O. Box deliveries). Please check with a Sexc Lingerie representative.

Dispatch

Your order will be dispatched within 1-2 working days upon receipt of funds. When transferring funds, use your order number as the reference number. If payment is not received within 5 working days, your order may be cancelled.

Only when payment has been made and cleared by Sexc Lingerie will we dispatch the order. Please note that Sexc Lingerie does not dispatch orders on weekends and public holidays.

Estimated Delivery Time

Orders in Australia are 3 – 5 working days. Deliveries outside of Metropolitan areas may take longer. Deliveries in Western Australia, Northern Territory and ACT may take a take longer. Orders in NEW ZEALAND are 6 – 10 working days

Please send us an email or call us on 1300 662 337 during normal business hours for an estimated lead time on your order.

Delivery Service

Most orders are dispatched via Australia Post service

Delivery Cost

The following delivery costs apply:

Australia 3-5 days Flat rate of $9.85 AUD per order. Tracking included. Signature required
If you are not available at time of delivery, a card will be left for you to collect your parcel from your nearest Post Office.

Express Post Australia 1-2 days Flat rate of $14.85 AUD per order. Tracking included Do not require signature. Up to the discretion of the Courier driver where they leave the package. Parcel may be left in letter box, or at your doorstep. This delivery is not guaranteed. If issues arise we will assist by contacting the Postal Service.

New Zealand 6-10 days Flat rate of $19.85 AUD per order. Tracking included. Do not require signature. Up to the discretion of the Courier driver where they leave the package. Parcel may be left in letter box, or at your doorstep. This delivery is not guaranteed. If issues arise we will assist by contacting the Postal Service.

Express post to New Zealand 2-4 days Flat rate $28.85 AUD per order. Tracking included Signature required on delivery. If you are not available at time of delivery a card will be left for you to collect your parcel from your nearest Post Office.

If issues arise we will assist by contacting the Postal Service.

ORDERS ACCEPTED WITHIN AUSTRALIA & NEW ZEALAND ONLY

Please Note: For quickest delivery from time of placing your order, we recommend placing your order using our ‘Credit Card’ payment option.

Acceptance of delivery Where Signature is required.

Deliveries must be signed for and anyone at the delivery address who receives the products shall be presumed by Sexc Lingerie to be authorised to receive the products.

Back orders

At Sexc Lingerie we do our best to make sure that we are fully stocked at all times, however on occasion due to factors out of our control we may be out of a particular item. If this does occur, we will be in contact with you to discuss your options of either holding your order until the item arrives, an alternative item or product or refunding you for the product that is unavailable.

If we are holding the order for you and you have ordered other items, Sexc Lingerie will send out the other products that are in stock and you will not be charged any additional shipping fee for the back order to be sent.

Your Privacy

For your privacy, any issues relating to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and contacts. Sexc Lingerie will not appear on any of the packaging. The name that will appear on your Packaging, Statements, Invoices, and PayPal receipt will be ‘SP APPAREL’ Your Invoice or Delivery Dockets will only show a Product Code and not the actual description of the Item purchased. You will have to refer to the confirmation email we send you, to cross reference the item codes with the product descriptions of your Order.

Delivery Problems

If your delivery has not arrived, please send us an email or call us on 1300 662 337 during normal business hours If you wish to return a product delivered damaged or otherwise, please refer to our Returns/Exchange Policy.

Sexc Lingerie are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Return & Exchange Policies

Faulty, Damaged or Incorrect Products

Faulty goods and orders that are processed incorrectly by Sexc Lingerie can be returned and exchanged within 14 days of receiving the product. If the packaging has not been damaged in transit then please return the product in the original packaging. When we receive the goods, we will gladly exchange the product and credit you with the postage cost you have incurred.

Due to health and hygiene reasons, we are unable to offer an exchange policy for change of mind on certain items.

Incorrect Purchase

If you have made a mistake when placing your order, Sexc Lingerie will gladly exchange your product within 14 days, as long as the product is undamaged. The customer will be responsible for any returns postage charge and all returned goods must be in their original packaging, enclosed with a copy of the receipt and in excellent re-saleable condition. Please note that any delivery charges will not be refunded, nor will any postage costs incurred by returning the item(s) to us, unless the item(s) are faulty.

Care Instructions

It is the customers responsibility to take appropriate care of garments purchased. Please follow wash care instructions to maintain your garments condition.

We accept returns within 14 days of your purchase.

Please accompany all returns with the following information:

Original Receipt, Full Name, Order Number Contact Details – phone number and email address

This information will help us resolve the issue as quickly as possible.

Please enclose product and a copy of your receipt and mail it to us at:

Returns & Exchange Department
PO Box A95
FAIRFIELD HEIGHTS NSW 2165

Any products returned after 14 days will not be accepted as a return.

Payments

Payment Methods

Sexc Lingerie accepts the following payment options:

VISA, MasterCard, & PayPal. Upon checkout you will be redirected to the PayPal payment site. You can pay via Credit Card without having a PayPal account.

We do not accept Cheques, Money Orders or Direct Deposit Payments

Please note for your Order to be processed as Quickly as Possible, the Quickest form of payment is with Credit Card or PayPal which is linked to your nominated Credit Card.

Credit Card Statements

For your privacy, your Credit Card and Bank Statements will only show SP APPAREL & will not include reference relating to the product purchased.

Contact Information

If you have any questions relating to the above Shipping, Returns & Payments Policies please email to send us an email or call us on 1300 662 337 during normal business hours.
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